WARRANTY AGAINST DEFECTS
- Our warranties against defects and remedies under these warranties are in addition to other rights and remedies of the purchaser under the Australian Consumer Law.
- Oz Household bargains warrant that from the date of purchase, all Products (or components of Products as the case may be) will be free from defects in workmanship and materials for the Warranty Period described in your Tax Invoice unless shown at the time of purchase.
- Warranty Periods commence from the date of your Tax Invoice. If a Product is replaced under this Warranty, the Warranty Period for that replacement Product expires on the same date as the Warranty Period for the original Product.
- Unless excluded under clause 10, this Warranty covers all parts and materials of the Product found to be defective in manufacturing or materials during the applicable Warranty Period.
- The warranty against defects is not transferable. It is limited to the original purchaser specified in the original Sales Order at the original delivery address. The warranty against defects only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes
- Where a “Major Defect” in the Product occurs within the first 12 months of a Warranty Period, we will at your option provide a full refund, replace the Product or repair it.
- Where a defect in the Product is identified within the Warranty Period which:
- does not constitute a Major Defect; or
- is a Major Defect which is identified after the first 12 months of the Warranty Period.
We will at our option, replace the Product, repair the Product or provide you with a full refund.
A Major Defect occurs when:
- the Product would not have been acquired by a reasonable consumer fully aware of the nature and extent of the defect; or
- the Product departs in a significant respect from any description, sample or model; or
- the Product is unsafe.
Scuff marks, fabric pilling, loose stitching, tears to dust covers, small tears, softening of foam and fillings and form the shape of the user, generally will not constitute a Major Defect under this Warranty.
.Ozhousehold Bargains's liability under this Warranty does not extend to:
Normal Wear and Tear (refer to the caring for your furniture below). In this regard, please note that the following may occur as a result of natural and normal usage:
- Leather and fabrics will fade and crease;
- Leather and fabrics have stretchable characteristics and hence will loosen over time.
- Foams and fillings will soften and form the shape of the user over time;
- Depending on the covering and the degree of use, the covering materials, cushion fillings and suspensions may need to be replaced periodically at the purchaser’s expense;
- Scars, marks and differing pore density and colour are natural characteristics of leather;
- Damage caused by spills such as acid, solvents, dyes or other corrosive material, ink, paint or bodily fluids
- Leather and fabrics will fade and crease;
- Damage caused by improper cleaning, negligence, treatment of the product with chemicals, exposing the product to sunlight, extreme heat or bright light such as lamps, or otherwise caused by your acts and/or omissions;
- damage (including corrosion) caused by improper use, assembly, placement, storage care
- damage caused in circumstances where the Product has been used commercially or in a manner which is greater than, or exceptional to normal domestic use; or
- breakage or damage to glass table tops or mirrors; or
- damage caused by Acts of God; or
- defects in Products sold “As Is” which have been brought to your attention prior to purchase.
- the cost of transporting the Product to and/or from the specified place of repair or replacement.
How to claim
- To make a claim under this Warranty, simply follow these steps:
- Locate your receipt (or other proof of purchase reasonably acceptable to Us) which proves the date on which you purchased the Product and email details of the damage, invoice number and photos relating to the damage to firstname.lastname@example.org
CARING FOR LEATHER FURNITURE
- DO NOT let perspiration build up. Body salts and oils are the biggest contributor to colour loss and breakdown in upholstery leather.
- DO NOT let non-colour fast material come in contact with your leather, especially light coloured leather furniture. Clothing and food dye can transfer into leather and needs to be removed as soon as possible.
- DO NOT allow pets on your furniture. Their claws, dull or sharp, damage the finish.
- DO NOT expose any part of the lounge to direct sunlight. Prolonged exposure to direct or intense sunlight may cause leather to fade as well as excessive drying and cracking. Ensure that every edge or part of the
- DO NOT use household cleaners, solvents or petroleum products, unspecified or non recommended products and any products recommended for footwear or saddles.
- DO NOT sit on leather with wet clothing from swimming pools (salt and chlorine)
- DO NOT allow sharp objects to come in contact with the leather. They can scratch and cut.
- AVOID air pollution such as cigar or cigarette smoke and cooking fumes, which can cause leather to fade or change colour.
- AVOID sitting on the armrests and backrests. They are not designed for seating and could potentially damage the frame.
- Things to AVOID getting on Leather – With all types of leather there are certain things you should avoid spilling or getting in contact with leather. This varies with different types of finishes but generally you should not let things like sun block, perfume, nail varnish, flee powder and even yoghurt near leather. Most liquids with alcohol or solvent in can cause anything from colour loss to leather literally dissolving. This also applies to certain wipes which contain alcohol or leather ink removers which you can find on the internet.
- If you move your lounge DO NOT lift or drag it by the cushions which are sewn into the frame. The correct way to move your lounge is by lifting the lounge at each end from the base.
- DO NOT allow dust to accumulate on the leather surface. Weekly, wipe dust off with a soft, damp cloth or using an authorised wipes product
- 3-4 times a year, clean, condition and protect the entire leather surface using a leather care kit. Follow instructions provided with the kit.
FOOD, GREASE AND SPOT CLEANING
- DO NOT rub. Any spills must be removed immediately using a soft, non abrasive damp cloth or absorbent paper, applying minimal pressure from the outside of the stain moving towards the centre. Wipe gently until all grime and stains are absorbed.
NORMAL WEAR AND REGULAR USEAGE
Following delivery you may notice slight compression on the padding of your lounge. Straight after delivery and on a regular basis thereafter it is necessary to model you lounge to ensure the padding and cushions return to its initial appearance.
Softening of padding and cushions will occur over time. This will cause light creasing, wrinkling and stretching of the leather which is considered to be normal wear, enhancing the look and feel of the leather.
Softening of seat cushions over time is completely normal and is not considered a defect in any way. Sitting in one particular seat most of the time will cause that seat to soften more than the others. For an even wear alternate your choice of seat regularly.
CARING FOR UPHOLSTERY/FABRIC FURNITURE
- DO NOT place lounge in direct sunlight or near heaters as this can cause fabric to fade and damage fabric.
- DO NOT pull loose threads, cut them instead.
- DO NOT remove any cushion covers and wash. These should be professionally cleaned only to avoid shrinkage.
- DO NOT place newspapers onto the fabric. Newsprint is easily transferred and the most difficult to remove.
- DO vacuum regularly as dirt combined with body moisture can produce a grime discolouration to the fabric. Vacuuming will also remove loose grit that can also wear away the fabric.
- DO rotate cushion. Seat and back cushions should be turned, reversed and adjusted wherever possible.
- DO fluff/plump up any soft fill cushions on a regular basis to prevent sagging and becoming misshapen.
- DO use professional dry cleaning service at least once a year to keep the fabric looking good.
- DO remove accidental spills immediately. Clean by blotting the spill until dry. Do not rub as this will push the stain deeper into the fabric and friction may damage fabric
Temporary pilling can happen with some fabrics. This is not considered a fault and can be removed using a de-pilling machine.
Information on Pilling
What is Pilling?
A pill is a small ball of fibres that form on the surface of a piece of fabric.
What causes Pilling?
Loose fibres have a natural tendency to move to the surface of a piece of fabric, where they are subject to friction as a result of normal use, this causes the fibres to twist together into small balls. Fibres that are still secured to the fabric are also twisted into the ball, so that the pill is secured to the surface of the fabric.
There are many variables which can trigger and contribute to pilling occurring, including climatic conditions and user environment. Even specific clothing types (fleecy tracksuits etc.) can transfer fibres from clothing to the furniture fabric.
Often the catalyst that starts this process is a foreign fibre or speck of dirt.
Is Pilling a fabric fault?
It is important to note that pilling is not a fabric defect or fault and as such is not considered as warranty issue.
Pilling is a normal occurrence caused by wear and tear and does not affect the durability or functionality of the fabric.
Is Pilling a fabric fault?
The most effective method is to use pill shaver. These appliances are economical, portable and available in most sewing retail stores. Another alternative is a pill comb which is also effective and performs the same task manually.
If pilling reoccurs, it can simply be shaved off again. This may occur several times, but the pilling will diminish and eventually cease once the excess fibres are removed.
“De-pilling” does not affect fabric performance.