COVID-19 Shipping & Service Update
Our warehouse is currently working at normal capacity and orders are dispatched in time. We are currently working very closely with our all courier partners to ensure that deliveries are made on time during this period. However, due to the current situation, some courier delays at this time are expected. All our couriers are having delays due to lockdown and increased demand. Please kindly take this into account with your delivery expectations.
We sincerely apologise for the inconvenience and thank you for your understanding.
Delivery Time Frame
Orders are generally dispatched from our warehouse the next working day after full payment is received.
The estimated delivery time frames are approximately 5-7 working days.
These time frames are for reference only. Delivery may take longer than expected due to various reasons. If you do not receive your item within 10 working days, please contact our customer service representative.
- Delivery time only starts after customers’ payments have been cleared and the order has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
- We are unable to guarantee delivery on any specific dates or times, as our delivery partners would also be unable to guarantee such deliveries.
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Most undelivered parcels cannot be delivered due to the incorrect address being provided to us. Therefore, please check your address carefully when placing your order. A redelivery fee will occur if the parcel is re-sent to you. Depending on circumstances, the customer may need to bear the cost.
Unsuccessful Delivery Attempt
If no one is home to receive the delivery, the courier will leave a missed delivery or calling card with further details on how to be united with your parcel. When the courier is Australia Post, the parcel will be sent to a nearby post office from where you have 10 business days to collect it. With other couriers, you may be able to arrange redelivery or pick-up at a depot or collection point. Redelivery may require a fee.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A redelivery cost will occur if the parcel has to be re-sent.